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- All students who use Drop-In Hours need to have a WCOnline account. If they don’t, send them back out to the front desk and one of the front desk staffers will make an account for them.
- Record every student interaction with an appointment under the resource “Drop-in Hours” (not under your own name). Click on one of the four tabs that corresponds with the time that you helped the student. Unlike one-on-one sessions, these tabs can record up to 50 appointments. We made it like this because it’s possible you’ll help multiple student within a 30-minute time period.
- Be as detailed as possible in this appointment form. Remember to refer to the “Undergraduate Course Codes and Assignment Types” list, which can be located on the Staff Resources Page.
- All drop-in appointments need client report forms. These don’t need to be as detailed as the ones you fill out for one-on-one appointments, but our data collecting system doesn’t count appointments unless they have CRFs.
- When Drop-in Hours are very busy, remember that there isn’t a minimum amount of time to spend with each student. Rather, stay with each student long enough for them to ask a question and for you to answer it. Gauge the room and how many students there are. Triage the different writing situations you’re coming across. Give each student the appropriate amount of time.